Expensive travels (iPhone)
Thursday, December 20th, 2007I have been travelling a bit since I got my iPhone, and got a nasty shock yesterday when the phone was barred by O2 for having reached a billing-level of £323 above my monthly subscription. Due to a bug in the O2 web portal this level of charges were not apparent to me.
After 3 sets of emails back & forth to their (outsourced) helpdesk that left me frustrated I called the O2 iPhone customer support line. A nice Northern englishman took me through the website navigation to the right page to show me how the charges had arisen. He then surprised me by gently offering to in this instance waive the data-roaming costs incurred; as this was my first bill using the iPhone. Magic!